Our designs are created for use with Adobe Photoshop Creative Suite (CS), Creative Cloud (Photoshop only), and Photoshop Elements. Any version of these programs will work with our products as long as it supports the use of layers. If you have questions regarding the compatibility of your editing program, please contact us at email@example.com. Our products are compatible with both mac and windows operating systems. We also have a great selection of free templates available if you would like to give our products a try.
Can I customize the templates and/or files?
All PSD files will have the option to customize your text. Many of our products also have the option to customize your colors, and add/remove elements from the product. Our PSD files are created using layers, making them super versatile for your needs!
Will the fonts you used in the design be sent with the product?
No, unfortunately we are not able to send the fonts we used with our products. However, the good news is that, for all customizable text, we used free fonts that you can easily download yourself! If a font is not free but has been placed in use on the design, it has been rasterized.
I keep getting a message when I open a template that "fonts are missing." What does that mean?
How will I receive my products?
A link to download your files will be provided immediately after checkout, as well as emailed to the address you provide during checkout. Please keep an eye on your spam folder because sometimes our emails will end up there. If you do not receive an email within 5 minutes of placing your order, email us at firstname.lastname@example.org to have your link resent.
How long will I have to download my products?
Your download link will expire after 30 days.
hard drive or USB drive just as you would your images. This is because if you were to have a computer crash, the products could be lost. Saving the products to your computer without having a backup is done at your own risk.
What lab can I print these products at?
All of the products were created using MpixPro/WHCC. However, you can use your favorite lab to print these products. We strongly recommend that you check your bleed lines prior to using another lab.
What form of payment do you accept?
We are big fans of paypal and use paypal for our payment processing. We also accept credit cards through the Stripe payment gateway.
Do you offer refunds?
While it is our ultimate goal for you to be super happy, please know that we are unable to grant refunds due to the digital nature of our products. If you have a problem of any kind, we would welcome you to email us so we can work together to turn that frown upside down.
How are the products intended to be used?
Our products were intended to be used to make your clients happy. Spread cheer, and show the love. Use our marketing products to boost your photography studio's sales. Our products were not intended to be resold as your own creation, design or piece of work.
I'm not a photographer. Can I still use your products?
Sure! But not in a product you sell. For example, if you love our photoshop brush sets and want to purchase them, you can use the brushes in creating promotional graphics for your own business, but not in a design you create to sell to your clients (the exception being if you are a photographer that designs your own templates to sell to YOUR clients only). If there's any question about the usage of our products, we're just an email away and would be delighted to answer your questions.